Viloo Shastri is a seasoned process consultant with over 18 years of experience in business process improvement and service excellence. She has guided organizations in aligning their strategic goals with industry-leading frameworks, particularly CMMI V3.0 for both Development and Services. Renowned for her strong communication and facilitation skills, Viloo has successfully led and mentored teams in implementing high maturity practices across multiple appraisals. Her core strengths lie in defining business-aligned objectives, establishing robust measurement systems, and developing Process Performance Baselines (PPBs) and Process Performance Models (PPMs) across development and service management lifecycles. Proficient in tools like Minitab, Crystal Ball, Process Model, and Tableau, she brings a hands-on approach to statistical analysis and visualization. Viloo has served as both an Appraisal Team Member (ATM) and Final Appraisal Reviewer (FAR) in numerous CMMI High Maturity appraisals. She also has extensive experience in designing and deploying high maturity practices, as well as training organizations on the CMMI model, Statistical Process Control (SPC) techniques, quality systems, and data-driven decision-making methodologies.