Viloo Shastri is a seasoned process specialist with over 20 years of experience in business process improvement and service excellence. She has guided organizations in aligning their strategic goals with industry-leading frameworks, particularly CMMI V3.0 for both Development and Services. Renowned for her strong communication and facilitation skills, Viloo has successfully led and mentored teams in implementing high maturity practices across multiple appraisals. Her core strengths lie in defining business-aligned objectives, establishing robust measurement systems, and developing Process Performance Baselines (PPBs) and Process Performance Models (PPMs) across development and service management lifecycles. Proficient in tools like Minitab, Crystal Ball, Process Model, and Tableau, she brings a hands-on approach to statistical analysis and visualization. Viloo has served as both an Appraisal Team Member (ATM) and Appraisal Participant in numerous CMMI High Maturity appraisals, and trains organizations on the CMMI model, Statistical Process Control (SPC) techniques, and data-driven decision-making methodologies. Viloo’s strength also lies in information security and is certified ISO 27001 trainer.